Application Support  . User Support  .  Software Support  . 24/7 Support

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Overview

IBM iSeries Maintenance and Support

SrinSoft provides flexible IBM i Maintenance and Support services to meet your business needs and ensure business continuity with your existing IBM iSeries platform. Our end to end services includes application management, application maintenance, performance tuning & analysis, testing services, documentation creation, system administration, re-engineering, reverse engineering and Helpdesk support. We have provided 24*7 technical support to large multi-nationals with operations spread across multiple geographies and stack of applications.

  • 24 * 7 Support – Operations
  • Application Support
  • Infrastructure and Network Support




Helpdesk Support

Our international standard of technical support can answer your requests by our stringent SLA process. Our technical support process has facilitated our client service by fulfilling their requirements through Calls, Emails, Chat and Remote Access.

  • Application Support.
  • User support.
  • Technical support.
  • Software support.
  • User Setup.




IBM i (iSeries) 24 * 7 Support

  • Rotational support plan was implemented to manage the 24*7*365 support by a team of support engineers.
  • Daily and weekly report, tracking of alerts, tickets, managing and maintaining SLAs.
  • Monthly KPI reports based on the weekly reports were made available to the team to analyze the team’s performance.




Application Support

Handle all the application related issues, that are either currently high priority PROD issues or any configuration issues that are more technical.

Here, there are multiple fixes and support are performed by the support team that are outside of the regular development cycles, which could be issues found during one of the following:

  • Performance/Load Testing in the Non-Prod environment.
  • Product Fix installations provided by the Vendors.
  • Issues found during regular maintenance activities.
  • Upgrade/Migration of the Application or the Server.
  • Operating System or Server patching or migration.
  • Application issues found during Hardware maintenance.




Infrastructure and Network Support

  • Setup new application nodes in the current infrastructure through various tools and configure for it work along with existing applications.
  • Deploy new application and setup the configurations for the stakeholders to work on the production and non-production environment.
  • Daily monitoring the resource utilization and the application efficiency and reports sent to the management to make further decisions.
  • Installation of certificates and licenses, configuration of visibility of the applications to external Vendors or Third-party.
  • Automation of the regular tasks that are performed outside of the tools provided for support team.
  • Provisioning and decommissioning of the servers or nodes or the various infrastructure components.

IBM i (iSeries) Maintenance and Support features3

  • Distributed Data Management for IBM System i AS/400
  • IBM Power Systems IBM I Solution Services
  • IBM iSeries (IBM I) Software Maintenance and Support
  • iSeries Web Application Support
  • IBM System i Level 1(L1) Support services
  • IBM System i Level 2(L2) Support services
  • IBM System i Level 3(L3) Support services
  • AS/400 EDI Support Services
  • AS/400 server configuration and maintenance

IBM i (AS400/iSeries) Expertise

JIRA
ServiceNow
HP Service Manager
BMC Remedy
zendesk




Business Benefits

  • In 24x7 Model, there would be someone supporting the critical processes that require immediate resolution. Proactive supporting and resolution reduce the response time for an issue resolution.
  • Business continuity.
  • Reduced total cost of ownership.
  • Improved application stability and performance.
  • Increased application agility and life.
  • Minimized downtime.
  • Increased productivity of their workforce and deliver efficient IT services to the business.
  • Reduced cost and optimize return on technology investments.

Success Stories

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